Frequently Asked Questions
Everything you need to know before you order

About Our Products

Are all products handmade? +
Yes. Every product at ReemaART is carefully handcrafted by skilled artisans. Due to the handmade nature of our products, slight variations may occur, making each piece unique.
Do handmade products look exactly like the photos? +
Because every item is handmade, slight differences in color, texture, or pattern may occur. These small variations are a natural part of handcrafted products and make each item unique.
Do you accept custom orders? +
For custom handmade requests, please contact us before placing your order. We will be happy to discuss your requirements whenever possible.

Shipping & Delivery

Where do you ship? +
We offer free shipping to all countries worldwide.
How long does shipping take? +
Orders are processed within 1-5 business days. Delivery usually takes 7-14 business days depending on the destination.
Can I track my order? +
Yes. Once your order has been shipped, you will receive a tracking number by email.

Payments & Security

Is my payment secure? +
Yes. All payments are processed securely through trusted payment providers. Your payment information is encrypted and protected during checkout.

Returns & Issues

Can I return my order? +
Yes. We accept returns within 14 days of delivery. Items must be unused and returned in their original condition. Please visit our Return & Refund Policy page for full details.
What if my product arrives damaged? +
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos, and we will assist you as quickly as possible.

Contact Us

How can I contact you? +
Business Name: ReemaArt
Email: support@reemaart.com
Phone / WhatsApp: +962 78 598 3404
Location: Amman, Jordan