Shipping policy
Shipping Policy
Effective Date: July 20, 2026
At TopHandMadeCrafts, we are committed to providing a reliable and transparent shipping experience for our customers worldwide.
Order Processing
All products are carefully prepared before shipment.
Orders are processed within 1â5 business days after payment confirmation.
Orders are processed Sunday through Thursday, excluding public holidays in Jordan.
Once your order has been shipped, you will receive a shipping confirmation email with available tracking information.
Shipping Carrier
International orders are shipped from Amman, Jordan using trusted shipping carriers, including FedEx, depending on the destination, product, size, weight, and availability.
Shipping Destinations
We offer free standard shipping to most countries worldwide.
Shipping availability may vary depending on the destination and applicable shipping restrictions. If we are unable to deliver to your destination, we will notify you before processing your order.
Estimated Delivery Time
After your order has been shipped, estimated delivery is generally 7â14 business days for most international destinations.
Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or circumstances beyond our control.
Customs Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other local fees required by the destination country.
These charges are determined by the destination country's authorities and are the responsibility of the customer unless otherwise stated at checkout.
Delayed Shipments
If your shipment is delayed, please contact us. We will assist you in tracking your order and provide updates whenever possible.
Lost or Damaged Packages
If your shipment is confirmed lost during transit or arrives damaged, please contact us within 14 days of receiving the order or the expected delivery date, as applicable.
After verification, we will work with the customer to arrange an appropriate resolution, which may include a replacement or refund where applicable.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
TopHandMadeCrafts is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Contact Information
TopHandMadeCrafts
Business Location: Amman, Jordan
Email: support@tophandmadecrafts.com
Phone / WhatsApp: +962 78 598 3404
Business Hours: Sunday â Thursday, 9:00 AM â 6:00 PM (Jordan Time)
We aim to respond to all inquiries within one business day.