Refund policy

Return & Refund Policy

Last Updated: September 29, 2026

At ReemaArt, we want you to feel confident when purchasing from our collection of antiques, rare collectibles, handmade crafts, and unique pieces.

We offer a 14-day return period for eligible purchases, subject to the requirements below.

  1. Return Period

You may request a return within 14 calendar days from the date your order is delivered.

To start a return, contact us at:

Support@reemaart.com

Please include your order number, your name, and the reason for the return.

Requests submitted after the 14-day period may not be accepted.

  1. Return Requirements

To be eligible for a return:

  • The return request must be submitted within 14 calendar days of delivery.

  • The item must be returned in the same condition in which it was received.

  • The item must not have been intentionally damaged, altered, repaired, or modified after delivery.

  • All original components, accessories, and materials included with the order should be returned where applicable.

  • The item must be securely packaged to help prevent damage during return shipping.

Because many ReemaArt products are antique, vintage, handmade, rare, or one-of-a-kind, customers should handle returned items with appropriate care.

  1. Antique and Vintage Items

Signs of age, normal wear, patina, minor imperfections, and other characteristics disclosed in the original product listing are considered part of the item's condition.

A return request based solely on characteristics that were clearly disclosed in the product description or photographs may not qualify as a condition-related claim.

If you are unsure about an item's condition before purchasing, please contact us at Support@reemaart.com.

  1. Return Authorization

Please do not send an item back before contacting us.

After reviewing your request, we will provide return instructions if the item is eligible for return.

Returns sent without prior authorization may not be accepted.

  1. Return Shipping Costs

Unless otherwise stated, the customer is responsible for return shipping costs for a return based on a change of mind, personal preference, or reasons unrelated to an error on the part of ReemaArt.

If an item arrives damaged, materially different from its description, or the wrong item was sent, please contact us as soon as possible at Support@reemaart.com with photographs and relevant details so we can review the issue and determine the appropriate resolution.

  1. Shipping Damage

If your package or item arrives visibly damaged, please document the condition with photographs before disposing of any packaging materials.

Contact Support@reemaart.com as soon as possible and provide:

  • Your order number

  • Photographs of the package

  • Photographs of the damaged item

  • A brief description of the damage

We will review the information and work with you on the appropriate next steps.

  1. Refunds

Once the returned item is received and inspected, we will notify you whether the return has been approved.

If approved, the applicable refund will be processed through the original payment method used for the purchase.

Because payments are processed through PayPal, the timing of the refund appearing in your account may depend on PayPal and your financial institution.

  1. Original Shipping Costs

Unless required otherwise by applicable law, original shipping charges are generally non-refundable for returns based on customer preference or change of mind.

Where the return is due to an error by ReemaArt or another circumstance for which ReemaArt is responsible, the applicable shipping costs may be handled differently.

  1. International Returns

ReemaArt is based in Jordan and serves customers internationally, including customers in the United States.

Customers returning items internationally are responsible for following applicable shipping and customs requirements.

Any customs duties, taxes, or other charges associated with returning an item may be the customer's responsibility unless otherwise required by applicable law or agreed by ReemaArt.

  1. Non-Returnable Circumstances

A return may not be accepted when:

  • The 14-day return period has expired.

  • The item has been damaged after delivery due to improper handling.

  • The item has been altered, repaired, modified, or restored after delivery without our approval.

  • The item is returned incomplete or missing components that were included with the original order.

  • The item was damaged because it was not adequately packaged for return.

  • The condition of the item has materially changed after delivery.

Additional exclusions may apply where permitted by applicable law.

  1. Questions About a Return

If you have any questions about eligibility, return instructions, or the condition of an item, please contact us before shipping the item back.

Email: Support@reemaart.com

Phone / WhatsApp : 00962785983404

ReemaArt
Jordan
Website : reemaart.com