Refund policy
Return & Refund Policy
At TopHandmadeCrafts, customer satisfaction is important to us. However, due to the nature of our handmade and personal-use products, we do not accept returns or exchanges for change of mind, incorrect selection, or personal preference.
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your order at:
Please include:
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Your order number
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Clear photos of the item and packaging
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A brief explanation of the issue
After reviewing your request, we may approve:
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A full refund to your original payment method
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A replacement item (if available)
Non-Returnable Items
We do not accept returns for:
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Handmade products
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Personal care and beauty items
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Custom or personalized items
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Sale items
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Gift cards
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Used or opened products
Items sent back without prior approval will not be accepted.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you may have the legal right to cancel or return your order within 14 days under applicable consumer protection laws. To qualify, the item must be unused, in its original packaging, and accompanied by proof of purchase.
Refund Processing
If your refund request is approved due to a damaged, defective, or incorrect item, the amount will be returned to your original payment method within 10 business days.
Please note that banks and credit card providers may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at: