Refund policy

Return & Refund Policy

At Top Handmade Crafts, we take great pride in the quality of our handcrafted products. If you are not completely satisfied with your purchase, we provide a clear and transparent return and refund process.

1. Return Period

Customers may request a return within 30 days of receiving their order.

Requests submitted after 30 days from delivery may not be eligible for a refund or exchange.

2. Return Eligibility

To be eligible for a return:

The item must be unused and in the same condition in which it was received.

The item should be returned in its original packaging, including available tags and inserts.

The customer must provide proof of purchase, such as an order number or email receipt.

3. Non-Returnable Items

The following items are generally non-returnable:

Custom or personalized products made according to the customer's specific requirements, including custom sizes, modifications, or colors.

Digital gift cards.

4. How to Request a Return

To request a return, please contact us at:

Email: support@tophandmadecrafts.com

WhatsApp: +962 78 598 3404

Please provide your order number and explain the reason for the return. If the item arrived damaged or defective, please include clear photos of the item and its packaging.

Once your request is reviewed and approved, we will provide the return instructions and the appropriate return address.

Please do not send an item back without receiving return instructions from our support team.

5. Return Shipping Costs

Damaged, Defective, or Incorrect Items:

If an item arrives damaged, defective, or different from the item ordered, please contact us before returning it. If the return is approved, we will cover the applicable return shipping cost and provide either a replacement or a full refund.

Change of Mind:

If you wish to return an item because you changed your mind, the customer is responsible for the applicable return shipping costs. Any original shipping charges, if applicable, are non-refundable.

6. Refund Processing

Once we receive the returned item, it will be inspected.

We will notify you by email once the return has been received and the refund has been approved or declined.

If approved, the refund will be issued to the original payment method. Depending on your bank or payment provider, the refund may take 5–10 business days to appear in your account.

7. Contact Us

For any questions regarding returns or refunds, please contact:

support@tophandmadecrafts.com

WhatsApp: +962 78 598 3404