Terms of service
Terms of Service
Effective Date: July 20, 2026
Welcome to TopHandMadeCrafts. By accessing or using our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.
1. About TopHandMadeCrafts
TopHandMadeCrafts is an online business based in Amman, Jordan, specializing in handmade crafts, home décor, and carefully selected accessories.
We are committed to providing accurate product information, transparent business practices, secure payment processing, and responsive customer support.
2. Acceptance of Terms
By accessing our website or placing an order, you confirm that you agree to these Terms of Service and our related store policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
3. Products
We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate.
Because many of our products are handmade, natural variations in color, size, texture, or finish may occur. These variations are considered part of the nature of handcrafted products and are not necessarily defects.
4. Orders
When placing an order, you agree to provide accurate and complete information.
We reserve the right to refuse, cancel, or limit an order in cases involving suspected fraudulent activity, payment issues, pricing errors, product availability, or violations of these Terms.
If an order is cancelled after payment has been received, the applicable refund will be issued to the original payment method.
5. Prices and Payments
Product prices are displayed on our website and at checkout in the applicable currency.
Orders are processed after successful payment confirmation.
We reserve the right to update product prices at any time. Price changes will not affect orders that have already been confirmed.
Any applicable customs duties, import taxes, VAT, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.
6. Shipping
Orders are prepared and shipped according to our Shipping Policy.
Estimated delivery times are provided for guidance and may vary due to customs procedures, carrier delays, weather conditions, or other circumstances beyond our control.
7. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Customers should review the Return & Refund Policy before placing an order and before submitting a return request.
8. Intellectual Property
All website content, including text, photographs, graphics, logos, product descriptions, designs, and other materials, belongs to TopHandMadeCrafts unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written permission.
9. Limitation of Liability
To the maximum extent permitted by applicable law, TopHandMadeCrafts shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or the purchase of our products.
Where liability cannot be excluded, our liability will be limited to the amount paid for the applicable order, to the extent permitted by law.
10. Privacy
We respect your privacy and process personal information in accordance with our Privacy Policy.
Customer information may be used for order processing, payment processing, shipping, customer support, website operation, fraud prevention, and compliance with legal obligations.
11. Changes to These Terms
We may update these Terms of Service when necessary to reflect changes to our website, services, or applicable legal requirements.
Updated terms will be published on this page with the revised effective date.
12. Governing Law
These Terms of Service are governed by the laws of the Hashemite Kingdom of Jordan, subject to any applicable consumer protection laws and regulations.
13. Contact Information
If you have any questions regarding these Terms of Service or an order placed through our website, please contact us:
TopHandMadeCrafts
Business Location: Amman, Jordan
Email: support@tophandmadecrafts.com
Phone / WhatsApp: +962 78 598 3404
Business Hours: Sunday â Thursday, 9:00 AM â 6:00 PM (Jordan Time)
We aim to respond to customer inquiries within one business day.